Agentic automation means software that can take a step in a process, decide the next step from the case in front of it, and stop when a person should take over. It is useful for intake, document handling, routing, and status updates. It is not useful as a chatbot parked on a homepage with nothing to write back to.
The test is dull and accurate: name the process, name the system of record, and name the person who handles the exception. If those three exist, an automation project can be scoped. If they do not, the project is a workshop, and it should be priced as a workshop.
Market Shark IT builds the version that writes into your tools and leaves a log. The offer is on the AI and business process automation page.
